Terms and Conditions

Please read these Terms and Conditions carefully before you start to use our site and before booking any healthcare services through our site. We recommend that you print a copy of these for future reference.

By using our site, you confirm that you accept these Terms and Conditions and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Conditions, you must not use our site in any way.

WHO WE ARE AND HOW TO CONTACT US is a site operated by Frontiere Medicale Europe Limited (“We”). We are registered in England and Wales under company number 08449151 and have our registered office at 79 High Street, Saffron Walden, Essex, CB10 1DZ. Our main trading address is 22 Harley Street, London, W1G 9PL. Our VAT number is GB177781753.

We are regulated by the Care Quality Commission, provider number 1-2029088381.

We are a limited company.

To contact us, please email or telephone 07752 503505.

There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:

What our site is for
Our site has the following main functions:

  • Providing a referral service to assess your needs and give you details of relevant healthcare providers;
  • Giving you the option to make appointments with the healthcare providers using the site; and
  • Providing general information relating to health.

We make referrals based on proximity to the address that you enter, and availability of the procedure you require. We may refer you to a clinic which we operate or which is run by a third party.  Once you have made an appointment with a healthcare provider, we are not responsible or liable for any treatment you choose to take from healthcare providers whose details we provide through our site.

We are not responsible or liable to you if you are eligible for NHS or HSE treatment but choose healthcare through one of the providers whose details we provide through our site.

We may make changes to these terms
We amend these terms from time to time and you should check them from time to time so you can be happy with any changes that are relevant to you

We may make changes to our site
We may update and change our site from time to time to reflect changes to our service and our users’ needs.

We may suspend or withdraw our site
Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK and ROI
Our site is directed to people residing in the UK and ROI. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use maerial on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site
The content on our site is provided for general information only, as a first port of call to find appropriate healthcare providers. It is not intended to amount to medical advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this site. In particular, we do not represent or warrant that the site will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site.

  • We do not accept liability for any failure to maintain the site.
  • Please note that we only provide our site for domestic and private use, and you agree not to use our site for any commercial or business purpose.
  • We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management of office time.
  • The site may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the site.
  • We shall not be liable for any loss caused as a result of your actions or inactions based on the site. However, nothing in these terms and conditions shall affect your statutory rights, and nothing in these terms and conditions shall exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.

How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.

Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Which country’s laws apply to any disputes
These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.